Shipping and delivery

Effective date: 26 October 2026

Nothing physical is shipped. Ponoki is a website and an app: everything you buy is delivered to you inside Ponoki, at no delivery cost.

Ponoki Nights

Ponoki Nights is added to your Ponoki account as soon as the payment is confirmed, usually within a minute, for one year from the day you buy it.
When you come back from the payment page, Ponoki Nights says "Confirming your purchase..." while it checks, then "Ponoki Nights is yours. Thank you."
It is on every phone or computer signed in to that account: open Ponoki Nights there while online and it unlocks.

Make sure you are signed in with the same Ponoki account you bought with, and open Ponoki Nights again while online.
If you closed Ponoki Nights while it was confirming, it carries on: the payment is recorded either way, and it shows the next time you open it, signed in.
Still not there after a few minutes? Write to yogesh@conceptallies.com or conceptallies@gmail.com with the payment ID the payment page showed you (on Razorpay it starts with pay_; on Google Play, the order number starts with GPA). We acknowledge every message within 48 hours and put it right, or the money comes back to you (see Cancellation and refunds).