Cancellation and refunds

Effective date: 26 October 2026

Everything Ponoki sells is paid once and never renews by itself. This page says how to get your money back, and what to do if something goes wrong. It is part of the Terms & Conditions.

Ponoki Nights, bought on the web

• Within 7 days of buying, no questions asked. Open Ponoki's home screen, signed in with the account you bought it on, and go to Profile → Account → "Ponoki Nights: get a refund". The line shows the last day you can use it. Press it, then confirm.
• You get the full amount you paid back, and Ponoki Nights locks again.
• The money goes back the way you paid: usually 2 to 7 days for UPI, up to 10 for cards.
• If the refund can't be done automatically, you'll see "We couldn't do this automatically." We are told at once, and we sort it within 2 working days.
• One automatic refund per account. If you have had one before, the line doesn't show: write to us within 7 days of buying instead.
• Charged twice? Write to us and the extra payment comes back to you.
• Charged, and Ponoki Nights didn't unlock? Write to us and we put it right, or the money comes back to you.
• Something wrong on our side that we can't fix? Write to us.
• Please ask for a refund before you delete your account: deleting it removes Ponoki Nights from it, and the refund line with it.

Ponoki Nights in the Android app

The same one press in Ponoki's profile works for a purchase made in the Android app, within 7 days of buying: Google Play sends the money back the way you paid. Purchases made through Google Play can also be refunded through Google Play's own refund request (play.google.com, Payments & subscriptions, Budget & order history, Report a problem), and a refund made there locks Ponoki Nights again within a day.

Cancellation

There is nothing to cancel. A year of Ponoki Nights is paid once: there is no subscription, it does not renew, and you are never charged again. When the year ends, the rituals go back to their free first minute. If we stop offering Ponoki Nights during your year, we refund the months you didn't get. The games are free and stay free.

How to reach us

Email yogesh@conceptallies.com or conceptallies@gmail.com. For a purchase, it helps to write from your Ponoki account's email address and to include the payment ID the payment page showed you (on Razorpay it starts with pay_; on Google Play, the order number starts with GPA). We acknowledge every message within 48 hours. All our details are on the Contact page.

Nothing on this page takes away refund rights that the law gives you.