Contact
Ponoki is made by Concept Allies, a sole proprietorship in India, run by one person. There is no big support desk, and every message is read.
Who we are
- Concept Allies (sole proprietorship)
- Jauhari Niwas, Yahiyaganj, Lucknow, Uttar Pradesh 226003, India
- Website: play.ponoki.app (the app) and ponoki.app (the website)
yogesh@conceptallies.com or conceptallies@gmail.com, for anything: a question, a purchase, a refund, your data, or a bug.
In the app
When you are signed in, you can also send us a message from Profile → Account → Send feedback. It can't carry a reply, so for anything you need an answer to, please email.
Grievance Officer
- Yogesh Jain, Proprietor, Concept Allies
- Jauhari Niwas, Yahiyaganj, Lucknow, Uttar Pradesh 226003, India
- Email: yogesh@conceptallies.com
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it. See the Terms, section 14.
If you need help now
Ponoki is not a crisis service. If you are in crisis or think you may harm yourself or others, stop using the app and contact your local emergency services immediately. If you would like to talk to someone, you can reach a trained listener at any time. Internationally, the directory at findahelpline.com lists helplines by country. In India, you can call the government helplines KIRAN at 1800-599-0019 (free, 24 hours) or Tele-MANAS at 14416 or 1800-891-4416 (free, 24 hours).
Our policies: About · Terms · Privacy · Cancellation and refunds · Shipping and delivery · Pricing